Technical issues

General

• Experiencing issues with your BagID or in the BagID app? Here are some things you could try.
• Reboot of BagID
• Factory reset of BagID
• The BagID is not responding when I press the buttons

BagID app

• I did not receive an activation email after creating an account
• I forgot my password
• The BagID doesn't show up in the app when I try to add it
• There is an available firmware update in the app, but the device will not update.
• I can't find where to check in luggage for my flight in the BagID app
• I have a new mobile phone and are experiencing issues in the BagID app
• I get an error message when trying to connect to the BagID: "Not able to connect. Try again."
• I am not able to check in my luggage in the app

See less ▼

Battery and charging

• The BagID is not charging
• I have charged the BagID, but the battery level in the app has not changed

Tracking

• The BagID appears as an unknown device in Apple Find My
• The BagID doesn't show up in Samsung SmartThings Find
• The BagID doesn't show up in Apple Find My

Subscription

• I purchased a subscription but do not have access to the premium features