When properly mounted the BagID is highly secure and very unlikely to detach from your bag.
It’s important to ensure that you have attached your BagID correctly to your luggage before traveling.
An attachment case comes with the BagID when purchasing. See this article on how to properly mount your BagID with our attachment case, paying particular attention to the locking pin insertion.
For an added layer of security, especially against potential theft, consider using our TSA padlock to secure your device.
If you should be very unlucky and your luggage shows up without your BagID, we will replace it if...
- you use our TSA padlock (attached both to your BagID and your bag)
- you have attached the BagID correctly
- you have tracking activated
- you have more than 30% battery capacity left
Please provide us with a picture of your BagID correctly attached, and a screenshot of tracking activated and the battery levels.