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Technical issues
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Technical issues
General
BagID app
Battery and charging
Tracking
Subscription
Travel issues
BagID 2
General
Electronic bag tag
Tracking - Apple Find My
Tracking - Samsung SmartThings Find
Battery and charging
BagID app
Accessories
Subscription
Order related
Purchase
Shipping and delivery
Customs duties and tax
Returns
B2B
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Help Center
Technical issues
Get started
Technical issues
General
BagID app
Battery and charging
Tracking
Subscription
Travel issues
BagID 2
General
Electronic bag tag
Tracking - Apple Find My
Tracking - Samsung SmartThings Find
Battery and charging
BagID app
Accessories
Subscription
Order related
Purchase
Shipping and delivery
Customs duties and tax
Returns
B2B
Technical issues
General
Experiencing issues with your BagID or in the BagID app? Here are some things you could try.
Reboot of BagID
Factory reset of BagID
The BagID is not responding when I press the buttons
BagID app
I did not receive an activation email after creating an account
I forgot my password
The BagID doesn't show up in the app when I try to add it
There is an available firmware update in the app, but the device will not update.
I can't find where to check in luggage for my flight in the BagID app
I have a new mobile phone and are experiencing issues in the BagID app
I get an error message when trying to connect to the BagID: "Not able to connect. Try again."
I am not able to check in my luggage in the app
See more
Battery and charging
The BagID is not charging
I have charged the BagID, but the battery level in the app has not changed
Tracking
The BagID appears as an unknown device in Apple Find My
The BagID doesn't show up in Samsung SmartThings Find
The BagID doesn't show up in Apple Find My
Subscription
I purchased a subscription but do not have access to the premium features