---
title: "I get an error message when trying to connect to the BagID: \"Not able to connect. Try again.\""
description: Make sure your BagID is charged, that you have activated Bluetooth (press once on the left button) on your BagID and that it is close to your phone. If you have ensured all of this and still receive t
---

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# I get an error message when trying to connect to the BagID: "Not able to connect. Try again."

Make sure your BagID is charged, that you have activated Bluetooth (press once on the left button) on your BagID and that it is close to your phone. If you have ensured all of this and still receive the error message, please try the following: 

- [Remove](https://helpcenter.bagid.com/en/add/remove-bagid-in-bagid-app?hsLang=en) the BagID from the BagID app
- Close the BagID app
- Turn your phone off and on again
- Make sure Bluetooth is turned on on your phone
- [Reboot](https://helpcenter.bagid.com/en/reboot-of-bagid2?hsLang=en) the BagID (three clicks on the left button)
- [Add](https://helpcenter.bagid.com/en/add/remove-bagid-in-bagid-app?hsLang=en) the BagID to the BagID app again

> Still experiencing issues? Try a [factory reset](https://helpcenter.bagid.com/en/factory-reset-of-bagid2?hsLang=en) of the BagID.
> 
> *(Click five times on the right button within 2 seconds, then three clicks on the left button.)*

 

 

 

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