If your BagID doesn't show up in Samsung SmartThings Find, here are some things you could try.
Before you start troubleshooting:
- Make sure your BagID is charged
- Make sure your mobile phone operating system (iOS or Android) is updated to the latest version
- Make sure the BagID app is updated to the latest version
- Update the BagID firmware if there is an update available in the app
Things to try if you are having issues with Samsung SmartThings Find:
- Remove the BagID from the BagID app
- Close the BagID app
- Remove the BagID from the Samsung SmartThings Find app
- Deactivate the Samsung SmartThings Find functionality on the BagID if it is active (you can check this by pressing the left button twice - the status will show as ST Find on/off on the device)
- Turn your phone off and on again
- Make sure Bluetooth is turned on on your phone and that you give the BagID app access to Bluetooth
- Reboot the BagID (three clicks on the left button)
- Add the BagID to the BagID app
- Activate the SmartThings Find tracking functionality on the BagID
- Add the BagID to SmartThings Find
Still experiencing issues? Repeat the steps above, but instead of deactivating the tracking functionality and rebooting the BagID, perform factory reset of the SmartThings Find tracking functionality and factory reset of the BagID device.