- If you see the message "Activate subscription to add baggage" it means that you don't have an active subscription which you need to check in luggage. Read more about our subscriptions here.
- If you know that you have an active subscription, you need to make sure the email you used when purchasing a subscription is the same as the one you used for your BagID user account.
- If the subscription is ok, make sure that you have checked in with your airline and that you have baggage allowance.
- If you added your flight to the BagID app before checking in with the airline, try pressing 'Refresh' to update. You could also try removing and re-add your flight in the app
If you are having trouble transferring the bag tag to your BagID here is a list of things you could try:
- Make sure your BagID is charged
- Make sure your mobile phone operating system (iOS or Android) is updated to the latest version
- Make sure the BagID app is updated to the latest version
- Update the BagID firmware if there is an update available in the app
- Remove the BagID from the BagID app
- Close the BagID app
- Turn your phone off and on again
- Make sure Bluetooth is turned on on your phone
- Reboot the BagID (three clicks on the left button)
- Add the BagID to the BagID app again
Still experiencing issues? Try a factory reset of the BagID. (Click five times on the right button within 2 seconds, then three clicks on the left button.)