Help Center

Back to home

Help Center

Technical issues

General

Technical issues

General

Experiencing issues with your BagID or in the BagID app? Here are some things you could try.

Reboot of BagID

Factory reset of BagID

The BagID is not responding when I press the buttons

BagID app

I did not receive an activation email after creating an account

I forgot my password

The BagID doesn't show up in the app when I try to add it

There is an available firmware update in the app, but the device will not update.

I can't find where to check in luggage for my flight in the BagID app

I have a new mobile phone and are experiencing issues in the BagID app

I get an error message when trying to connect to the BagID: "Not able to connect. Try again."

I am not able to check in my luggage in the app

See more

Battery and charging

The BagID is not charging

I have charged the BagID, but the battery level in the app has not changed

Tracking

The BagID appears as an unknown device in Apple Find My

The BagID doesn't show up in Samsung SmartThings Find

The BagID doesn't show up in Apple Find My

Subscription

I purchased a subscription but do not have access to the premium features