company logo
Help Center
    • Deutsch
    • Norsk – Norge
  • Go to bagid.com
  • Contact us
  • Deutsch
  • Norsk – Norge
General
  • FAQ
  • Get started
  • Technical issues
    • General
    • BagID app
    • Battery and charging
    • Tracking
    • Subscription
  • Travel issues
  • BagID 2
    • General
    • Electronic bag tag
    • Tracking - Apple Find My
    • Tracking - Samsung SmartThings Find
    • Battery and charging
  • BagID app
  • Accessories
  • Subscription
  • Order related
    • Purchase
    • Shipping and delivery
    • Customs duties and tax
    • Returns
    • B2B
      Back to home
      1. Help Center
      2. Technical issues
      3. General
      • FAQ
      • Get started
      • Technical issues
        • General
        • BagID app
        • Battery and charging
        • Tracking
        • Subscription
      • Travel issues
      • BagID 2
        • General
        • Electronic bag tag
        • Tracking - Apple Find My
        • Tracking - Samsung SmartThings Find
        • Battery and charging
      • BagID app
      • Accessories
      • Subscription
      • Order related
        • Purchase
        • Shipping and delivery
        • Customs duties and tax
        • Returns
        • B2B

      Technical issues

      General

      • Experiencing issues with your BagID or in the BagID app? Here are some things you could try.
      • Reboot of BagID
      • Factory reset of BagID
      • The BagID is not responding when I press the buttons

      BagID app

      • I did not receive an activation email after creating an account
      • I forgot my password
      • The BagID doesn't show up in the app when I try to add it
      • There is an available firmware update in the app, but the device will not update.
      • I can't find where to check in luggage for my flight in the BagID app
      • I have a new mobile phone and are experiencing issues in the BagID app
      • I get an error message when trying to connect to the BagID: "Not able to connect. Try again."
      • I am not able to check in my luggage in the app
      See more

      Battery and charging

      • The BagID is not charging
      • I have charged the BagID, but the battery level in the app has not changed

      Tracking

      • The BagID appears as an unknown device in Apple Find My
      • The BagID doesn't show up in Samsung SmartThings Find
      • The BagID doesn't show up in Apple Find My

      Subscription

      • I purchased a subscription but do not have access to the premium features
      company logo
      BagID Help Center
      • facebook_social_link_icon_alt_text
      • linkedin_social_link_icon_alt_text
      • instagram_social_link_icon_alt_text
      • Go to bagid.com
      • Contact us